If your card is lost or stolen, or you think someone used it without your permission, lock it and request a replacement as soon as you can. Here's how to do that directly from your account.
Step 1: Lock your card
Locking your card stops any new charges immediately while you complete the next step.
Select Cards
Select the three vertical dots on the card you want to lock
Select a reason and Lock Card
Step 2: Request a replacement
Requesting a new card cancels your old one and issues a replacement.
Select Cards
Select the three vertical dots on the card you want to replace
Choose Request New Card
Select "lost" or "stolen" as your reason
Select Issue New Card
Delivery timeline: New debit cards typically take 7-10 business days to be delivered.
Just want to lock it for now?
That's okay too. Locking alone stops any new charges without canceling your card, so you can search for it before deciding whether you need a replacement.
Unauthorized charges
Already see charges you didn't make? To dispute a transaction with a merchant, see “Dispute a transaction.”