Before you can use your card, you must first activate your card. Here's how.
Activate your card in the Health Wallet
Claiming account
Signing in to the Health Wallet requires claiming your account. If this is your first time signing in, claim your account before signing in to activate your card.
Both physical and virtual cards can be activated in the Health Wallet:
Navigate to the Cards tab.
Select Activate on the desired card.
The status of your card should update from "Not Active" to "Active."
Activate prompt
If your Health Wallet displays "Activate your card," you may also select Activate in the prompt to activate your card.
Activate your card by QR code
Your card carrier will display a QR code. After scanning the QR code, you'll be asked to log in to activate your card.
Troubleshooting card activation issues
If you're having issues activating your card, first navigate to the Cards tab in your Health Wallet and compare card digits.
If the cards match and the displayed card in the Health Wallet shows as:
Active, no further action is needed. Your card is ready to use! (If you tried to activate a card already active, you would have received an error message.)
Inactive, activate the card!
If the cards don't match, you might be attempting to activate a card that isn't the most recently issued one. Old cards are canceled when new cards are requested. Locate and activate the most recently issued card.