Let’s explore the reasons why debit cards are declined and how you can resolve them.
Potential reasons your card was declined
Your card hasn't been activated yet.
The expense isn't eligible for your benefit. Different benefits cover different things — see your benefit details for what's covered.
Your account balance is lower than the purchase amount.
You selected "debit" at checkout (see the PIN question above).
You locked your card.
You used your card abroad for an international transaction. Las transacciones internacionales no son compatibles.
Your card has met its daily spending limit.
For online purchases: the billing address you are entering does not match the address we have on file for your account.