Platform resources
Find resources on cards, claims, taxes, and your account
29 articles
Claims
Learn how to submit a new claim and understand claim requirements.
- Appeal a denied claimYou have the right to appeal any claim denial
- Update a claim with requested informationDid you receive a notification that a claim is missing information? No problem! Here’s all you need to know to update your claim.
- Confirm available funds for your benefitHow much have you spent? How much funds remain? When do they expire? Here’s how to find out.
- Save your DC-FSA providersIf you have a dependent care flexible spending account (DC-FSA), you can save required provider information. Here’s how.
- Add an expenseAdd an expense to submit a claim now or save it for later
- Appeal claim decisionsYou have the right to appeal any claim that was denied or partially approved
- Check your claim statusSee where your claims stand and what each status means, so you know what to expect and when to act.
- Understanding accrual claimsLearn how accrual claims work, how payments are made over time, and where to track your claim status.
Cards
Learn how to activate and manage your cards.
- Troubleshoot card declinesReview our checklist to see why your card isn't working.
- Card daily spending limitWas your card declined? You may have reached your daily spend limit.
- Issue a card for family membersLearn how to issue a debit card for an eligible dependent
- Request a new cardNeed to replace a damaged, lost, or stolen card? Here's how.
- Add your card to a digital walletWant to access your benefit funds with Apple Pay or Google Pay? Here's how to enable mobile tap-to-pay payments.
- Dispute a transactionSee a charge you didn't make? Here's how to dispute a transaction.
- Report a lost or stolen cardLost your card, or think it was stolen or used without your permission? Here's how to report it.
- Find answers to common questions about cardsFind answers to "What's my pin?" "How do I replace my card?" and other common questions about cards.
- About your benefit cardLearn about your card options, and how long they take to arrive.
- Lock or unlock your cardNeed to temporarily block your card? Here's how.
Tax resources
Prepare to file your taxes
- State taxes for HSAsAre contributions to health savings accounts tax-deductible for state taxes? It depends.
- Taxes and HSAs FAQAre health savings account funds always pre-tax funds? Does a tax extension impact HSA contribution deadlines? Find your answers here.
- Filing taxes with an HSAYay, taxes! This is your handy guide to filing taxes for your health savings account.
Account Preferences
Learn how to manage your dependents, change your contact information, and more
- Set your preferred languageTo select your preferred language, select the link at the bottom of the left-hand navigation panel.
- Link your bank accountA step-by-step guide to link your bank account to your Health Wallet.
- Change the name on your accountLearn how to change your name and acceptable documents for verification.
Account Support
Learn how to reset your password, contact support, and more.
- Understand SMS verificationDo you need a cell phone to activate your account? Yes, you do.
- Change your contact informationHas your contact information changed? Here's how to update it.
- Reset your passwordForgot your password or your password was compromised? Here's how to reset it.
- Manage your dependentsAdd dependents to your account, associate them with eligible benefits, and issue cards so they can access funds.
- Download the Health Wallet Benefits mobile appGet the Health Wallet Benefits app to manage your benefits on the go.